Privacy policy

Last updated: September 2026

Your privacy matters to The Witch In The Moon. This Privacy Policy explains how your personal information is collected, used, stored and protected when you visit our website, make a purchase, join a membership, subscribe to emails, request a personalised service or otherwise interact with us.

1. Who We Are

The Witch In The Moon is operated by:

Nadina, trading as The Witch In The Moon
Email: hello@thewitchinthemoon.com
Somerset, England BA3 UK 

For UK data-protection purposes, Nadina is the data controller responsible for the personal information covered by this policy.

2. Where This Policy Applies

This policy applies when you interact with The Witch In The Moon through:

  • Our website and Shopify store

  • Our Patreon memberships and content

  • Our Etsy shop

  • Online courses, digital downloads and membership resources

  • Personalised readings and spiritual services

  • Email subscriptions and communications

  • Social-media pages and messages

  • Customer enquiries and support

Third-party platforms such as Shopify, Patreon, Etsy, Google and Meta also process information under their own privacy policies.

3. Information We May Collect

Depending on how you interact with us, we may collect:

Contact and account information

  • Your name

  • Email address

  • Postal or delivery address

  • Telephone number, if provided

  • Account or membership information

Purchase and payment information

  • Products, services or memberships purchased

  • Order history

  • Billing and delivery information

  • Payment status and transaction references

Payments are processed securely by third-party payment providers. We do not directly receive or store your complete payment-card details.

Personalised reading information

If you purchase a personalised reading or similar service, we may collect information necessary to provide it, including:

  • Full name

  • Date, time and place of birth

  • Questions, intentions or areas on which you request guidance

  • Spiritual or philosophical information you choose to share

  • Relevant correspondence connected with your service

Please only provide information that is necessary for your reading and that you are comfortable sharing.

We do not assume or label your religion, beliefs or spiritual identity simply because you purchase our products, follow our content or join our membership.

Communications

We may retain emails, messages, reviews, support requests, feedback and other correspondence you send to us.

Marketing information

We may collect your email-marketing preferences, consent records and information about how you interact with our emails.

Technical and usage information

When you use our website, certain information may be collected automatically, including:

  • IP address

  • Browser and device information

  • Approximate location

  • Pages visited

  • Links or buttons selected

  • Referring website

  • Cookie and advertising identifiers

  • Information about interactions with our website and advertisements

This information may be collected through Shopify analytics, Google services, Meta technologies and similar tools, subject to your cookie choices.

4. How We Collect Information

We may collect personal information:

  • Directly from you when you make a purchase, subscribe, contact us or request a service

  • Through Shopify, Patreon, Etsy and payment providers

  • Automatically through cookies, analytics and similar technologies

  • Through social-media platforms when you interact with our pages or messages

  • From publicly available information where appropriate and lawful

5. How and Why We Use Your Information

We use personal information only where we have a lawful reason to do so.

To fulfil purchases and provide services

We use your information to process orders, deliver digital or physical purchases, manage memberships, provide courses or readings and communicate about your purchase.

Lawful basis: Performance of a contract or taking steps at your request before entering into a contract.

To provide customer support

We use your information to answer enquiries, resolve problems, respond to requests and maintain appropriate records of our communications.

Lawful basis: Performance of a contract and our legitimate interest in providing effective customer service.

To manage the business

We may use information for bookkeeping, accounting, tax, fraud prevention, security, record-keeping and the establishment or defence of legal claims.

Lawful basis: Legal obligation and our legitimate interests in managing and protecting the business.

To improve our website and offerings

We may use analytics to understand how people use our website, improve its performance and develop relevant products, services and content.

Lawful basis: Consent where non-essential cookies or tracking technologies are used, and legitimate interests where processing is strictly necessary for website security and operation.

To send marketing emails

If you have subscribed or otherwise lawfully agreed to receive marketing, we may send updates, new offerings, lunar guidance and other communications from The Witch In The Moon.

Lawful basis: Consent or another lawful basis permitted under applicable electronic-marketing rules.

You can unsubscribe at any time using the link within an email or by contacting hello@thewitchinthemoon.com.

Unsubscribing from marketing will not prevent us from sending essential messages relating to purchases, memberships or services.

6. Sensitive or Special-Category Information

Information revealing religious or philosophical beliefs is considered special-category information under UK data-protection law.

If you voluntarily provide this type of information for a personalised service, we will only use it where it is genuinely necessary to provide the service. Where required, we will ask for your explicit consent before processing it.

We will not use information about your spiritual or philosophical beliefs for advertising or unrelated marketing without separate, explicit consent.

Please do not provide health information or other highly sensitive personal information unless we have specifically requested it and explained why it is necessary.

You may withdraw explicit consent at any time. This will not affect processing that took place lawfully before consent was withdrawn, but it may mean we can no longer provide the relevant personalised service.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies to:

  • Operate essential website and checkout functions

  • Remember preferences

  • Understand website use and performance

  • Measure the effectiveness of content and advertising

  • Support relevant advertising through services such as Google and Meta

Non-essential analytics and advertising technologies will be used in accordance with your cookie choices.

You can accept, reject or manage non-essential cookies through the cookie banner or settings available on our website. You may also control cookies through your browser, although blocking essential cookies may affect website functionality.

Further details should be provided in our separate Cookie Policy.

8. How Your Information Is Shared

We do not sell your personal information.

We may share only the information reasonably necessary with trusted service providers, including:

  • Shopify and Shopify Email

  • Patreon

  • Payment-processing providers available at checkout

  • Website hosting, cloud-storage and technical-support providers

  • Email-delivery providers

  • Google, where its analytics or advertising services are used

  • Meta, where its analytics or advertising technologies are used

  • Delivery, fulfilment or dropshipping providers

  • Accountants, legal advisers and other professional advisers

  • Government, regulatory or law-enforcement authorities where legally required

These providers may act as processors working on our behalf or as independent data controllers under their own privacy policies.

We may also disclose information if necessary to protect our legal rights, prevent fraud, comply with the law or manage a sale, transfer or restructuring of the business.

We do not provide information disclosed during personalised readings to advertising platforms for targeted advertising.

9. International Data Transfers

Some platforms and service providers we use may store or process personal information outside the United Kingdom.

Where required, appropriate safeguards will be used for these transfers. These may include UK adequacy regulations, approved contractual clauses, the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses.

You may contact us if you would like further information about the safeguards applying to your information.

10. How Long Information Is Kept

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

As a general guide:

  • Order, payment, invoice and accounting records may be retained for up to six years to meet tax, accounting and legal obligations.

  • Membership information is retained while the membership is active and afterwards where necessary for transaction, legal or accounting records.

  • Information and working notes provided for personalised readings are normally deleted within 12 months after the service is completed, unless a longer period is required by law or agreed with you.

  • General customer-support correspondence is normally retained for up to two years after the enquiry is resolved, unless it relates to a transaction or legal matter requiring longer retention.

  • Marketing information is retained until you unsubscribe or withdraw consent. A minimal suppression record may be kept so that we can honour your request not to receive further marketing.

  • Cookie and analytics information is retained according to our cookie settings and the retention periods used by the relevant provider.

Information may be deleted earlier where it is no longer needed or retained longer where necessary to comply with law, resolve disputes or protect legal rights.

11. How Your Information Is Protected

We use reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

These measures may include secure platforms, password protection, access controls and appropriate account security. However, no internet transmission or storage system can be guaranteed to be completely secure.

12. Your Data-Protection Rights

Depending on the circumstances, you may have the right to:

  • Request access to your personal information

  • Ask for inaccurate or incomplete information to be corrected

  • Request deletion of your information

  • Ask us to restrict how your information is used

  • Object to certain processing based on legitimate interests

  • Request the transfer of information you provided in a portable format

  • Withdraw consent at any time

  • Object to direct marketing

  • Complain to the Information Commissioner’s Office

To exercise your rights, email:

hello@thewitchinthemoon.com

We may need to verify your identity before completing a request. Data-protection rights are subject to certain legal exceptions.

You can contact the Information Commissioner’s Office through its website at:

https://ico.org.uk/make-a-complaint/

13. Automated Decision-Making

We do not use your personal information to make solely automated decisions that produce legal or similarly significant effects.

14. Third-Party Links and Platforms

Our website and content may contain links to other websites, platforms or services. We are not responsible for their privacy practices, and we encourage you to read their individual privacy policies.

When you use Shopify, Patreon, Etsy, Google, Meta or another third-party platform, that provider may independently collect information about your use of its services.

15. Changes to This Policy

We may update this Privacy Policy when our services, platforms or legal obligations change.

The latest version will be published on our website with a revised “last updated” date. Where a change materially affects how we use your information, we will take reasonable steps to bring it to your attention.

16. Contact

If you have any questions about this policy or how your information is handled, contact:

Nadina 
The Witch In The Moon
Email: hello@thewitchinthemoon.com
Somerset, England BA3 UK