Terms of service

Terms and Conditions : Last updated: September 2026

These Terms and Conditions explain the rules that apply when you visit, access or purchase from The Witch In The Moon.

1. About us

The Witch In The Moon is operated by Nadina, trading as The Witch In The Moon, a sole trader based in England.

Email: hello@thewitchinthemoon.com
Somerset, England BA3 UK 

In these terms, “we”, “us” and “our” refer to The Witch In The Moon. “You” and “your” refer to the person using our website, purchasing from us or accessing our content.

2. Where these terms apply

These terms apply to purchases made through our website and to content or services supplied directly by us.

We may also offer content through third-party platforms such as Patreon, Etsy, Shopify or other service providers. Those platforms may have their own terms governing matters such as accounts, checkout, payment processing and cancellations. Their terms will apply alongside any relevant parts of these terms.

You must be at least 18 years old to purchase personalised services or enter into a paid membership with us. If you are under 18, a parent or legal guardian must make any permitted purchase on your behalf.

3. Our offerings

Depending on availability, we may offer:

  • Digital downloads, including workbooks, journals, guides, grimoire pages and printable resources

  • Guided meditations, subliminals, audio recordings and video content

  • Online courses, programmes and workshops

  • Memberships and subscription content

  • Personalised readings and other one-to-one spiritual services

  • Educational content concerning spirituality, ritual, herbs and personal development

  • Physical products, where expressly stated on the relevant product page

The exact content, format, access period and delivery method for each offering will be explained on its product or checkout page.

4. Orders and contracts

The information displayed on our website is an invitation to place an order and does not guarantee that an order will be accepted.

When you submit an order, you are offering to purchase the selected product or service. A binding contract is formed when we accept the order by sending an order confirmation or providing access to the purchased content.

We may refuse or cancel an order where:

  • Payment has not been authorised

  • Information supplied during checkout is incomplete or inaccurate

  • A product was incorrectly described or priced

  • We reasonably suspect fraud, misuse or unlawful activity

  • We are unable to provide the product or service

If we cancel an order after payment has been taken, we will issue an appropriate refund.

5. Prices and payment

Prices are shown in the currency displayed at checkout. Any applicable taxes, delivery charges or other costs will be shown before you complete your purchase.

Payment is processed through the payment provider or platform shown at checkout. We do not usually receive or store your complete payment-card details.

You are responsible for providing accurate billing and contact information.

Discount codes and promotional offers:

  • Must be used in accordance with their stated conditions

  • Cannot normally be exchanged for cash

  • May not be combined unless expressly permitted

  • May be withdrawn or corrected if issued or advertised in error

6. Digital content and downloads

Digital content may be delivered by email, download link, customer account, membership platform or another method described at checkout.

You are responsible for checking that your device, software and internet connection are suitable for accessing the content. Where relevant, compatibility requirements will be stated before purchase.

Unless otherwise stated, purchasing digital content gives you a limited, personal, non-exclusive and non-transferable licence to use it for your own private, non-commercial purposes.

You should download and securely store purchased files where downloads are provided. We cannot guarantee that download links or third-party platforms will remain available indefinitely, although this does not affect any access period specifically promised at the time of purchase.

Cancellation of digital content

When digital content is supplied immediately, you will be asked to:

  1. Expressly consent to supply beginning during the 14-day cancellation period; and

  2. Acknowledge that you will lose your right to cancel once downloading, streaming or access begins.

If these requirements have been met and access has begun, you will not normally have a change-of-mind cancellation right.

This does not affect your legal rights if digital content is faulty, not as described or not supplied with reasonable care and skill.

7. Courses and programmes

Your purchase gives you access only for the period and in the format described on the relevant sales page.

Unless expressly included, purchasing a course or programme does not provide:

  • One-to-one support

  • Personalised professional advice

  • Lifetime access

  • Permission to reproduce or teach the material

  • Guaranteed personal, spiritual, financial or business results

You are responsible for your own participation and for deciding whether an activity is appropriate for you.

8. Memberships and subscriptions

Memberships may renew weekly, monthly, annually or at another interval shown before purchase.

By starting a recurring membership, you authorise the relevant platform or payment provider to collect the displayed recurring fee until the membership is cancelled.

You can cancel through the platform where you subscribed or by following the cancellation instructions provided with your membership. Unless stated otherwise, cancellation stops future renewals and access continues until the end of the current paid billing period.

Payments already made are not normally refunded solely because you did not use the membership. Refunds will still be provided where required by law or by the applicable platform’s mandatory rules.

We may change membership content, schedules or features as the membership develops. We will provide reasonable notice of material changes where practicable.

If we increase the recurring price, we will provide notice before the new price applies. You may cancel before the next affected renewal.

9. Personalised readings and services

Readings and spiritual services are personal, interpretive experiences. They are provided for spiritual exploration, reflection and entertainment and do not predict guaranteed outcomes.

You are responsible for supplying accurate information and attending any scheduled appointment at the agreed time.

If you need to rearrange an appointment, please contact us as early as possible. Any specific rescheduling or missed-appointment conditions shown when booking will form part of your contract.

Cancellation of services

You normally have 14 days from entering into a service contract to cancel it.

If you expressly ask us to begin providing the service during that period and then cancel before it is completed, we may charge a reasonable proportion for work already carried out.

If the service is fully completed during the cancellation period following your express request and acknowledgement that your cancellation right will end on completion, the right to cancel will be lost.

Nothing in this section affects your rights where a service has not been provided with reasonable care and skill or does not match what was agreed.

10. Physical products

Where we offer physical products, the product page will describe the item, price and expected delivery arrangements.

Colours and appearance may vary slightly because of screen settings, natural materials, handmade production or reasonable manufacturing differences.

Unless an exception applies, consumers normally have 14 days after receiving physical goods to tell us that they wish to cancel, followed by a further 14 days to return them.

Returned products should be handled only as much as reasonably necessary to inspect them. We may reduce a refund if an item’s value has been diminished through unnecessary handling.

You will normally be responsible for return postage for a change-of-mind return unless we agree otherwise. We will cover appropriate return costs where an item is faulty, damaged, incorrectly supplied or not as described.

Cancellation rights may not apply to certain products, including:

  • Personalised or custom-made goods

  • Goods likely to deteriorate or expire rapidly

  • Sealed goods that are unsuitable for return for health or hygiene reasons once unsealed

  • Digital content where immediate access began with the required consent and acknowledgement

These exceptions apply only where permitted by law.

Your statutory rights concerning faulty, damaged or misdescribed goods remain unaffected.

11. Refunds

Refund eligibility depends on the type of product or service, when cancellation is requested and whether access or performance has begun.

Any separate Refund Policy displayed on our website forms part of these terms. If that policy conflicts with your mandatory consumer rights, your consumer rights will take priority.

Approved refunds will normally be returned using the original payment method. Processing times may depend on your bank, payment provider or the platform through which you purchased.

12. Spiritual, wellness and educational disclaimer

Our products and content are intended for spiritual exploration, education, personal reflection and entertainment.

They are not a substitute for medical, mental-health, legal, financial or other regulated professional advice, diagnosis or treatment.

We do not guarantee that any ritual, meditation, subliminal, reading, course, manifestation practice or other offering will produce a particular result.

You remain responsible for your choices, actions and wellbeing.

You should:

  • Never listen to meditations or subliminal recordings while driving, operating machinery or doing anything requiring your full attention

  • Stop using content if you feel distressed, unwell or unsafe

  • Seek advice from an appropriately qualified professional where necessary

  • Obtain urgent professional assistance in a medical or mental-health emergency

13. Herbal and apothecary information

Information about herbs, plants, oils, remedies or traditional practices is provided for general educational and spiritual purposes.

It is not medical advice and is not intended to diagnose, treat, cure or prevent any condition.

Before using a product or ingredient, you are responsible for checking matters including allergies, sensitivities, medication interactions, pregnancy, breastfeeding, medical conditions, correct dosage and safe methods of use.

Do not ingest any item unless it is clearly identified as suitable for consumption and you have independently confirmed that it is safe for you. Keep products away from children and animals where appropriate.

Always consult a suitably qualified healthcare professional or herbal practitioner if you are uncertain.

14. Intellectual property

Unless otherwise stated, all original content supplied by The Witch In The Moon—including text, branding, artwork, recordings, meditations, course materials, rituals, worksheets, photographs, graphics and downloads—is owned by or licensed to us and protected by intellectual-property law.

You may download, view and print reasonable copies for your own personal, non-commercial use.

Without our prior written permission, you must not:

  • Copy, reproduce or republish our content

  • Share purchased files or account access with another person

  • Upload our content to websites, file-sharing services or social platforms

  • Resell, sublicense or commercially exploit our content

  • Alter our content and claim it as your own

  • Use our materials to create competing products, courses or services

  • Use our content to train artificial-intelligence systems or include it in datasets

  • Remove copyright, trademark or ownership notices

Purchasing a product does not transfer ownership of its intellectual property to you.

15. Accounts and security

If you create an account, you are responsible for:

  • Providing accurate information

  • Keeping login details confidential

  • Restricting unauthorised access to your account

  • Informing us promptly if you believe your account has been compromised

You must not share paid account access unless a product expressly permits it.

16. Community conduct

When participating in one of our membership spaces, groups, comments sections or live sessions, you must treat others respectfully.

You must not post or share content that is unlawful, threatening, abusive, discriminatory, harassing, misleading, defamatory, sexually exploitative, infringing, malicious or intended as spam.

We may moderate or remove content and may restrict access where reasonably necessary to protect our community, intellectual property, systems or legal obligations.

Where reasonably possible, we will explain material account restrictions. Serious or repeated misconduct may result in removal without a refund, except where the law requires otherwise.

17. Reviews, feedback and user submissions

You retain ownership of original material you submit to us.

If you submit a review, testimonial, comment or other content for publication, you give us a non-exclusive, royalty-free permission to display, reproduce and promote that submission in connection with The Witch In The Moon.

We will not intentionally publish private information from a personalised reading or private correspondence without your permission.

You confirm that anything submitted for publication is truthful, lawful and does not infringe another person’s rights.

18. Third-party services and links

Our website and content may contain links to third-party websites, applications or services.

We are not responsible for the availability, security, content or practices of third parties that we do not control. You should review their terms and privacy information before using them.

Temporary interruptions caused by Shopify, Patreon, payment processors, hosting providers or other external systems may be outside our reasonable control.

19. Availability and changes

We may update, improve, replace or discontinue content and services.

Changes to these terms will apply from the date the revised version is published. They will not remove rights already acquired under a completed purchase or retrospectively alter an existing paid contract unless the law permits it and appropriate notice is provided.

If a paid service becomes permanently unavailable before it has been fully supplied, we will provide an appropriate remedy, which may include replacement access or a proportionate refund.

20. Privacy and cookies

We process personal information in accordance with our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy or cookie notice. Where required, non-essential cookies will not be used without your consent.

21. Our responsibility to you

We are responsible for losses that are a foreseeable result of our failure to comply with these terms or our failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by circumstances genuinely outside our reasonable control.

If you purchase as a consumer, we do not exclude or restrict your statutory consumer rights.

Nothing in these terms excludes or restricts liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of obligations that cannot legally be excluded

  • Any other liability that the law does not allow us to exclude

Our products are intended for personal use. We are not normally responsible for business losses, loss of profit, loss of business opportunities or business interruption arising from a consumer purchase.

22. Your responsibility

You agree to use our website, products and services lawfully and in accordance with these terms.

You are responsible for losses reasonably caused by your deliberate unlawful use of our services, infringement of our intellectual property or unauthorised sharing of paid content, subject to applicable law.

23. Events outside our control

We will not be responsible for a delay or failure caused by circumstances outside our reasonable control, such as internet or platform failures, natural disasters, serious illness, industrial disputes, government action or disruption to essential services.

If this materially affects a paid service, we will contact you where reasonably possible and take reasonable steps to minimise the effect.

24. Complaints

If you have a concern about a product, service or payment, please contact:

Email: hello@thewitchinthemoon.com

Please include your name, order details and a clear description of the problem. We will aim to respond fairly and within a reasonable time.

25. Governing law and courts

These terms are governed by the laws of England and Wales.

If you live in England or Wales, the courts of England and Wales will normally have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

If you live outside the United Kingdom, you retain any mandatory consumer protections provided by the laws of your country that cannot legally be excluded.

26. General terms

If a court finds part of these terms unlawful or unenforceable, the remaining sections will continue to apply.

A delay in enforcing a right does not mean that the right has been waived.

You may not transfer your rights under a purchase to another person without our permission, unless the law gives you the right to do so. We may transfer our rights and obligations where this does not reduce your legal protections.

These terms, the relevant product description, our Privacy Policy, Refund Policy and any conditions shown at checkout form the agreement between us concerning your purchase.

27. Contact

For questions about these terms, please contact:

Nadina, trading as The Witch In The Moon
Email: hello@thewitchinthemoon.com
Somerset, England BA3 UK